FAQ
The questions we hear most, each answered in a paragraph with a link to the article that goes deeper.
Short answers, sorted by topic. Each one is a paragraph and a link, written the way a colleague at the next desk would answer. The questions come from the Troubleshoot chapters of the guides and from what support hears, so a newcomer's "why can a buyer not see prices?" sits next to an expert's "which list wins when priorities tie?".
If your question is not here, the Troubleshoot chapter of the relevant guide is the next place to look, and Product Help has the screen you are on.
- Account and access: signing in, your team, your customers' buyers, who sees what.
- Catalog and product data: products not showing, imports, attributes and families, search.
- Pricing: wrong price, missing price, which list wins.
- Orders and checkout: stuck orders, the three statuses, partial deliveries, returns.
- Customers and approvals: registration, roles, limits, approvals, duplicates.
- Integrations and data: syncs, webhooks, API keys, punchout.
- Billing: plans, invoices, add-ons, what apps cost.