Process orders
The daily loop: acknowledge, ship, cancel, take goods back. Plus the two fast paths B2B buyers order through.
The first four articles are the order desk: what your Innendienst does with an order from the moment it arrives until it closes. The last three are the buyer's side, the saved lists, the uploaded baskets and the stock that backs both. That side is where repeat business comes from, and it deserves the same care as the desk.
Every screen named in this chapter exists in the Cockpit today: Order Management › Orders / Returns / Shipments, Order Management › Stock, Order Management › Carts › Import/export, CRM › Order lists and Configuration › List kinds. The one thing described as planned is the schedule that re-orders a list on a date; the list itself is real.
- Process an order: the daily loop, and what each action changes.
- Partial deliveries and backorders: ship what you have, keep the rest open.
- Cancel or change an order: full and partial cancellation, and the point of no return.
- Returns and credit notes: register, receive, settle or refuse.
- Order lists and recurring carts: the saved basket a buyer re-orders from every month.
- Quick order and cart import: forty article numbers pasted in, instead of forty product pages.
- Manage stock day to day: receiving, adjusting, reserving and reading the ledger.