Troubleshoot

Keeping it accurate, and what to do when it is not.

Procurement data rots faster than catalogue data, because it tracks an organisation chart. People leave, departments merge, cost centres are retired with the financial year, and a limit raised for a shutdown week is never lowered. None of that produces an error message. It produces an order that behaves unexpectedly, six weeks later, in front of the customer.

The platform finishes its own leftovers: once an hour a reconciliation pass completes approved requests whose order never landed and releases budget still held by requests that are over. What it cannot fix waits for a person in two queues, Direct order log and Budget returns. The rest is a routine: five minutes weekly on open requests and those queues, fifteen monthly on budgets, and a quarter of an hour with the customer's Einkaufsleiter every quarter.

• Approvals that get stuck: an approver who is away, a step with nobody behind it, budget that seems gone.
• Procurement data hygiene: stale cost centres, budgets that did not roll, accountable contacts who left.