Measure and troubleshoot
Keep it healthy — Search & Discovery.
Search degrades quietly. Nobody files a ticket for a query that returned the right article second; they phone, or they order elsewhere. The two pages in this chapter are the two habits that catch it: a monthly read of a handful of numbers, and a fixed diagnosis order for the three complaints that do arrive ("it is not found", "the wrong one is first", "it is slow").
Cockpit screens: planned. The Search app's analytics screens are not yet
available on your tenant, and neither is Analytics Studio. The definitions on
these pages are worth fixing now, so the numbers mean the same thing on the day
the screens arrive as they do in the export you run until then. What you can
already use today: your storefront's search log and tracking as the data
source, and the product data checks in
Common search problems, which run
on the product enabled flag,
channel assignment,
localized names and
filterable attributes,
all of which exist today.
- Search analytics — Queries, click-through, conversion, zero results.
- Common search problems — Product exists but is not found; wrong product first; slow.