Manage them

Work with it — Recurring Orders & Subscriptions.

Once arrangements are live, the work is skipping, pausing, changing and ending them, plus the twenty minutes a week somebody spends confirming that last night's runs produced the orders they were supposed to. Most of the day-to-day should be the customer's own self-service; the part that stays with your team is the exceptions.

Subscriptions add one job nothing else in this area has: chasing money. A failed payment in German B2B is not a declined card. It is an invoice that aged past its terms, and that needs a dunning ladder with dates on it rather than an automatic switch.

Cockpit screens: planned. Scheduled standing-order runs, subscriptions and reorder suggestions are not yet available on your tenant, so the skip, pause and renewal actions on these pages describe how they will work once they ship. What you can use today: order lists in CRM › Order lists, which a buyer or your Innendienst converts into an order by hand, and the per-account order rhythm on every organization in CRM.

Manage standing orders — Pause, skip, change, end.
Manage subscriptions — Renewals, changes, cancellations, dunning.
Act on reorder suggestions — From suggestion to order.

Edit this page

Configure reorder suggestions

The consumption window, the confidence floor, the channel and the per-customer opt-in — the four settings that decide whether buyers read your suggestions or learn to ignore them.

Manage standing orders

Skip one run, pause indefinitely, change the basket, end it — and what to do on the morning a run did not produce an order.